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Delivery and Returns

Delivery Methods & Prices

Posh Eyes uses the Royal Mail for all UK and International deliveries. Posh Eyes recommends insured delivery (Special Delivery in the UK and International Tracked overseas). Alternative delivery methods can be selected during the checkout process.

Royal Mail Special Delivery is £8.70 on orders below 500gm.

UK customers have the option of free delivery (Royal Mail Packetpost) on all orders over £50.00 (exc. carriage). Please note that this service can take up to 10 working days to arrive from date of despatch from Posh Eyes.

For orders below £50.00, delivery is charged at cost (dependent upon weight). Posh Eyes does not profit from delivery. As an example, orders under £50.00 weighing below 1Kg, UK customers have the option of Royal Mail 2nd Class Post at £3.42 and Royal Mail Special Delivery at £8.70.

Please note: Glasses and Contact Lenses sent by Packetpost and Standard Delivery (Second Class Royal Mail) are not insured for loss or damage. Posh Eyes accepts no responsibility for losses in transit of glasses and contact lenses where Packetpost or Second Class Post is chosen by customers. To insure against loss, customers must choose Royal Mail Insured as the Class of Service at checkout.

Posh Eyes is not responsible for losses due to incorrect delivery addresses, including post codes.

Posh Eyes uses Royal Mail International for deliveries outside the UK. Delivery charges depend upon the weight of a package. On average the price for Royal Mail International Tracked within the European Union is £12.00 and £15.00 for outside the European Union.

Posh Eyes is not responsible for any duties or taxes which may be payable by countries outside the European Union.

All contact lens solutions are despatched either First or Second Class Royal Mail. Posh Eyes is not able to ship contact lens solutions outside the UK. Free delivery on orders over £50.00 containing contact lens solutions applies to 6 or less solutions bottles. Please contact Posh Eyes for a delivery quotation on orders containing over 6 bottles of contact lens solution.

Delivery Timescales

Contact Lenses generally arrive within 7 working days from placement of order. Toric lenses (i.e. lenses for astigmatism) may take longer (up to 10 working days). However our lead time is an estimate and not a guarantee, and we cannot be held responsible for delays caused by our suppliers. In the unlikely event that we feel we are unable to deliver an order within 7 working days, we will contact the customer to determine the course of action he/she wishes to take, which will include the option to cancel the order. Contact lens solutions are despatched within 3 working days of order.

Prescription single vision full-rimmed and semi-rimless glasses and sunglasses are normally despatched within 10 working days from receipt of order. Rimless glasses are normally despatched within 15 working days. Please allow 15 working days if your prescription is such that your lenses have to be specially made for you (known as surfaced lenses). Please allow 7 working days for delivery of a trial frame. If you are redeeming an NHS Voucher against your purchase of glasses, you should allow 14 days from when we receive your Voucher to despatch of your glasses. If you order varifocal or bifocal glasses, please allow 21 days from the time when your varifiocal/bifocal measurements are taken at one of our partner opticians to when we despatch your glasses.

Non-prescription glasses frames are normally despatched within 7 working days of placement of order.

If purchasing contact lenses, Posh Eyes will confirm your prescription details with your optician who conducted your original eye test or contact lens fitting.

Trial Frames are available to UK customers only.

Returns

Our prescription glasses and sunglasses are made-to-order and hence we are unable to accept automatic returns of prescription glasses and sunglasses unless they are faulty or damaged. However, you have the right to cancel your order within 14 days of receipt, and a further 14 days to return your order. You may be charged for any customisation of your glasses (e.g. manufacturing of the lenses) from the date you placed your order. You are responsible for returning items, including postage costs, unless the items are faulty or damaged.

Glasses and sunglasses frames may be returned to Posh Eyes for a full refund within 14 working days of receipt. You are responsible for returning items, including postage costs, unless the items are faulty or damaged.

Our Crizal Forte UV lens coating has a 2 year warranty from manufacturing defect (including peeling) and a two year no-scratch guarantee. A maximum of two lenses will be replaced within two years of order delivery under the Crizal Forte UV no-scratch guarantee. Lenses which are damaged (including chipping and cracking) will not be replaced under the warranty.

You may cancel your contact lens order your within 10 working days of receipt of your lenses. You must then return the goods to us within 28 days of placement of your order. You will receive full credit for your order less £4.99 associated with the administration of contacting your optician to confirm your prescription details.. We strongly recommend that recorded delivery is used to return goods to Posh Eyes. Returned goods must be in their original unopened boxes and in as-new condition.

Refunds are limited to the value of the order.

Posh Eyes will send trial frames to UK addressses only, and frames must be returned to Posh Eyes within 7 days of receipt.

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