Contact Lenses
Q. Why must I provide details of my contact lens
prescription to you?
A. In the UK, contact lenses can only be sold under the
general direction of a Medical Practitioner, Optometrist
or Dispensing Optician. To ensure that you receive the
appropriate eye care, our Dispensing Optician needs to
confirm your contact lens prescription
with your optician.
Q. Will details from my eye examination prescription
be OK rather than from my contact lens prescription?
A. We have to make sure that we supply you with the
correct contact lenses, and hence we must have details
of your contact lens prescription, not your eye
examination prescription.
Q. I am currently on a monthly payment plan with my
optician but find it very expensive. I'd prefer to pay
to have my eyes checked by a local optician, and buy my
lenses from Posh Eyes. Can you help?
A. Yes, we have alliances with opticians across the
country who will happily conduct a contact lens check
for you, and issue you with an updated contact lens
prescription. Please contact us for an alliance optician
in your area.
Q. When will my contact lenses arrive after ordering?
A. All our orders are despatched by Royal Mail and you
should allow 7 working days for delivery.
Q. What is the delivery charge?
A.
We deliver all orders over £35.00 free of charge.
Q. What if I am not in when the goods arrive?
A. Your parcel will be kept at your local Post Office
for a period of 7 days for your collection.
Q. How will I know that my credit card details are
safe?
A. We use special encryption software to ensure your
credit card details are communicated safely to us. Once
your order is processed we do not keep your credit card
details.
Q. Will you pass on my details to other parties for
marketing purposes?
A. No, not under any circumstances.
Q. Can I return my contact lenses to you?
A. If you have simply changed your mind about your order
and you wish to return your goods, then you can do so
provided you inform us within 10 days
from receipt. Once you’ve informed us of your decision
to return goods, you have 28 days to do so at your own
expense. Lenses have to be in their original, unopened
boxes, and in "As New" condition.
Q. Do you accept NHS and Eyecare optical vouchers for my contact
lenses?
A.
Yes. On your NHS Voucher, please complete both Patient's
declarations (Part 2 on the front and Part 4 on the
back) and mail the voucher to us. We must receive your original
NHS or Eyecare voucher for
us to be able to process your claim.
Q. Whom should I contact if I have a question about my
eye health?
A. It is important that you have a contact lens
consultation with your optician every 6 or 12 months. If you
have a question regarding your eye health after you have
purchased your contact lenses, you can contact us or
alternatively your optician. If you experience any
eye irritation when wearing your contact lenses, remove
your lenses immediately and contact us or visit your
optician.
Q. Why do you offer glasses as well as contact
lenses?
A. Opticians advise that eyes benefit from an occasional
break in contact lens wear. You can purchase top of the
range designer glasses from us.
Q. Can I order
contact lenses without registering first?
A. Yes. You can browse and order on our website without having to
register. Q. Do you need to contact my optician
before you send lenses to me?
To make doubly sure we send the correct lenses to
you we contact your optician to verify your prescription
details. We also confirm when your next contact lens
check is due so that we can remind you accordingly. Q.
Is Posh Eyes a British Company?
A. Yes! Posh Eyes is a division of EyeCare Services Ltd. - a
registered Company in England and Wales - and customers
have the protection of UK law. Remember, not all
companies with .co.uk websites are UK registered
companies, and hence you will not be protected by UK law
in the event of a problem with a purchase from one of
these sites. We display our Company information,
including our address (not a PO Box as you will see on
many sites) at the foot of each web page to give you
added confidence that you are purchasing from a
reputable company. Under UK Law, company information
(including VAT number and company registration number)
now has to be displayed on each site's web page. Q. How do I find
more information about contact lenses?
Click here to visit our
forum on contact lenses. |
|
Glasses
Q. Do my glasses come with lenses?
A. Yes. All our glasses come with lenses which have both a
scratch-resistant and anti-reflective coating as
standard.
Q. Can I use the my contact lens prescription for ordering
glasses?
A. Your contact lens prescription is different to your
prescription for glasses. You need to have had your eyes tested
within the last 2 years to order your glasses from Posh Eyes.
Q. Where can I obtain my Pupillary Distance (PD)?
A. Please ask your optician to measure your PD when you have a
sight test. The optician who supplied your last pair of glasses
will also have your PD measurement. Alternatively you can send
in an old pair of glasses to us from which we can measure your
PD.
Q. When will my glasses arrive?
A. We will deliver your glasses within 14 days.
Q. What is the delivery charge?
A.
We deliver all orders over £35.00 free of charge.
Q. Can I return my glasses to you?
A. If the glasses are faulty, we will of course replace them
free of charge or provide a full refund.
Q. Do you offer prescription sunglasses?
A.
Yes. We we can fit either prescription or non-prescription
sunglass lenses to all of our glasses frames. We can also fit
the latest photochromic lenses which darken in sunlight.
Q. Do you accept NHS optical vouchers an Eyecare Vouchers for my glasses?
A.
Yes. On your NHS Voucher please complete both Patient's declarations (Part 2 on the
front and Part 4 on the back) and mail the voucher to us. For
Eyecare Vouchers, simply send the voucher to us. We must receive
your original NHS or Eyecare voucher for us to be able to process
your claim.
Q. Can I try a frame before I purchase?
A. Yes. Please tick the "trial" box on the ordering page if
you would like to trial a frame. Your trial frame will be
supplied with lenses of no power.
Q. Do you supply designer glasses from other manufacturers in
addition to those on your website?
A. We have access to a wide range of designer brands and
will be happy to provide a quote for a particular pair of
glasses.Q. I wear bifocal/varifocal glasses. Can you
supply these?
A. To ensure that your bifocal/varifocal glasses are just
right for you, you will need to visit our partner optician in
London or Oxford where we can take the necessary lens height measurements. Please
call us to make an appointment. It is because we take these
measurements that we have many satisfied varifocal customers.
Please beware of online companies selling varifocal and
bifocal glasses without obtaining lens height measurements.
Q. I have high astigmatism. Can I still order my
glasses from you?
A. Yes, we can supply specialist lenses for high
astigmatism. Please contact us for a quote. Q. I would like
to order glasses with lenses of no power (known as Plano
Lenses). Can I do this?
A. Yes, simply choose your frame and select "+0.00 (Plano)"
for your lens measurements. At checkout enter "none" when asked
for Details from your Prescription. Q. Can I order thinner,
lighter lenses for my glasses?
A. Yes. You can order thinner lenses (with an index of 1.61),
extra thin lenses (with an index of 1.67), or ultra thin lenses
(with an index of 1.74) . Please feel free to
call if you would like advice on our lens options. Q. What
make of lenses will you fit in my glasses?
A. Our glasses are fitted with lenses from a number of
different manufacturers, all of which meet our stringent quality
standards. These include Essilor (supplier of Varilux Lenses),
Nikon, Zeiss, Hoya and WLC. All our lenses (including
anti-reflection coatings) come with a one year warranty. Q. I
would like to purchase designer glasses but can't afford top
designer names. Can you help?
A. Our budget designer range starts at just £14.99. The range offers quality designer glasses at prices
affordable to all. Q. Is Posh Eyes a British Company?
A. Yes! Posh Eyes is a division of EyeCare Services Ltd. - a
registered Company in England and Wales - and customers have the
protection of UK law. Remember, not all companies with .co.uk
websites are UK registered companies, and hence you will not be
protected by UK law in the event of a problem with a purchase
from one of these sites. We display our Company information,
including our address (not a PO Box as you will see on many
sites) at the foot of each web page to give you added confidence
that you are purchasing from a reputable company. Under UK Law,
company information (including VAT number and company
registration number) now has to be displayed on each site's web
page. Q. How
can I find more information about glasses?
Click here to visit our forum
on glasses. |
